Shipping & Delivery Policy

Shipping & Delivery Policy

We are committed to making sure your purchases reach you safely and promptly.

We help you to navigate the complex health and customs regulations and choose the proper way to ship your purchases.

We will keep you closely posted by email on the progress of the delivery of your purchases.

We operate from Mon to Fri and are closed on Sat, Sun & Public Holidays.

Shipping is Free* to any address in Singapore & Malaysia.

*Terms & conditions apply. Refer to details below.

 

Singapore Delivery:

  • Order value below S$50 – choice of preferred delivery mode below:

√ SingPost Smartpac [Delivery Charge: S$3.80]

▪ Delivery takes 3 – 5 working days

▪ No special timing request allowed

▪ Smartpac is a doorstep delivery service provided by SingPost. In the event that no one is available to receive the package, it will either be put into your mailbox (subject to mailbox slot size) or a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Smartpac, you can refer to SingPost’s website here.

 

√ Standard Courier [Delivery Charge: S$6.00]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Standard courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Express Courier [Delivery Charge: S$10.00]

▪ Delivery takes 1 – 2 working days

▪ Choice of AM [9.30am – 1.30pm] or PM [1pm – 6pm] delivery slots

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Self Pick Up [FREE]

▪ Our customer service team will co-ordinate with you on the timing for self pick up from our office/showroom.

 

  • Order value between S$50 to S$99.99 – choice of preferred delivery mode below:

√ SingPost Smartpac [FREE]

▪ Delivery takes 3 – 5 working days

▪ No special timing request allowed

▪ Smartpac is a doorstep delivery service provided by SingPost. In the event that no one is available to receive the package, it will either be put into your mailbox (subject to mailbox slot size) or a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Smartpac, you can refer to SingPost’s website here.

 

√ Standard Courier [Delivery Charge: S$2.00]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Standard courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Express Courier [Delivery Charge: S$6.00]

▪ Delivery takes 1 – 2 working days

▪ Choice of AM [9.30am – 1.30pm] or PM [1pm – 6pm] delivery slots

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Self Pick Up [FREE]

▪ Our customer service team will co-ordinate with you on the timing for self pick up from our office/showroom.

 

  • Order value S$100 & above – choice of preferred delivery mode below:

√ SingPost Smartpac [FREE]

▪ Delivery takes 3 – 5 working days

▪ No special timing request allowed

▪ Smartpac is a doorstep delivery service provided by SingPost. In the event that no one is available to receive the package, it will either be put into your mailbox (subject to mailbox slot size) or a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Smartpac, you can refer to SingPost’s website here.

 

√ Standard Courier [FREE]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Standard courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Express Courier [FREE]

▪ Delivery takes 1 – 2 working days

▪ Choice of AM [9.30am – 1.30pm] or PM [1pm – 6pm] delivery slots

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

√ Self Pick Up [FREE]

▪ Our customer service team will co-ordinate with you on the timing for self pick up from our office/showroom.

 

 

Malaysia Delivery:

  • Order value below S$50 – choice of preferred delivery mode below:

√ Registered Airmail [Delivery Charge: S$6.00]

▪ Delivery takes 5 - 10 working days

▪ No special timing request allowed

▪ Registered airmail is a doorstep delivery service provided by Singapore Post, it requires a signature upon delivery. In the event that no one is available to receive the package, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on registered mail, you can refer to SingPost’s website here.

 

√ Express Courier [Delivery Charge: S$12.00]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

  • Order value between S$50 to S$99.99 – choice of preferred delivery mode below:

√ Registered Airmail [FREE]

▪ Delivery takes 5 - 10 working days

▪ No special timing request allowed

▪ Registered airmail is a doorstep delivery service provided by Singapore Post, it requires a signature upon delivery. In the event that no one is available to receive the package, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on registered mail, you can refer to SingPost’s website here.

 

√ Express Courier [Delivery Charge: S$6.00]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

  • Order value S$100 & above – choice of preferred delivery mode below:

 

√ Express Courier [FREE]

▪ Delivery takes 2 – 4 working days

▪ No special timing request allowed

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

 

 

International Delivery (Other Countries):

Due to customs regulations, we are unable to ship to Canada, USA, Taiwan, India and Israel.

 

  • Order value below S$100 – choice of preferred delivery mode below:

√ Registered Airmail [S$12.00]

▪ Delivery takes 5 - 14 working days

▪ No special timing request allowed

▪ Registered airmail is a doorstep delivery service provided by Singapore Post, it requires a signature upon delivery. In the event that no one is available to receive the package, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on registered mail, you can refer to SingPost’s website here.

 

√ Express Courier [Delivery Charge: S$30.00]

▪ Delivery takes 2 - 5 working days

▪ No special timing request allowed

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.

 

  • Order value S$100 & above – choice of preferred delivery mode below:

√ Registered Airmail [S$9.00]

▪ Delivery takes 5 - 14 working days

▪ No special timing request allowed

▪ Registered airmail is a doorstep delivery service provided by Singapore Post, it requires a signature upon delivery. In the event that no one is available to receive the package, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on registered mail, you can refer to SingPost’s website here.

 

√ Express Courier [S$20.00]

▪ Delivery takes 2 – 5 working days

▪ No special timing request allowed

▪ Express courier service delivers to your doorstep. Please ensure someone is always available to receive parcel.