Shipping & Delivery Policy

We are committed to making sure your purchases reach you safely and promptly.

We help you to navigate the complex health and customs regulations and choose the proper way to ship your purchases.

We will keep you closely posted by email on the progress of the delivery of your purchases.

We operate from Mon to Fri and are closed on Sat, Sun & Public Holidays.

Shipping is Free to any address in Singapore & Malaysia.

Shipping to any other country cost a flat fee of S$9.

 

Singapore Delivery:

  • Orders below S$90

All orders below S$90 will be shipped via Smartpac to reach you within 3-5 working days.

Smartpac is a doorstep delivery service by SingPost. In the event that no one is available to receive the package, it will be put into your mailbox or a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Smartpac, you can refer to SingPost’s website here.

There will be an option to upgrade to Express Courier at $4.90 for orders below $90.

  • Orders above S$90

All orders above S$90 will be shipped via express courier to reach you by the next working day.

  • Self Collection

If you opt to pick up your order, our customer service team will co-ordinate with you on the timing.

 

 

Malaysia Delivery: 

  • Orders below S$90

All orders below S$90 will be shipped via Registered Mail to reach you in 5-10 working days

Registered Mail requires a signature upon delivery.

In the event that no one is available to receive the package, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Registered Mail, you can refer to SingPost’s website here.

There will be an option to upgrade to Express Courier at $4.90 for orders below $90.

  • Orders above S$90

All orders above S$90 will be shipped via express courier to reach you within 3 working days.

 

 

International Delivery (Other Countries):

Due to customs regulations, we are unable to ship to Canada, USA, Taiwan, India and Israel.

  • Registered Mail

Shipping to other countries will be by Registered Mail.

Registered Mail requires a signature upon delivery.

In the event that no one is available to receive the parcel, a delivery advice will be issued for your retrieval at the nearest Post Office at your convenience.

For more information on Registered Mail, you can refer to SingPost’s website here.